Overview
Consumers’ expectations around mortgage transactions are rapidly changing. Although the industry is moving toward a fully digital model, research indicates that it’s not keeping pace with demand. In fact, more than 60% of lenders we surveyed said that their tech meets or exceeds borrower expectations; but a recent Arizent survey found that only around 50% of consumers report satisfaction with the speed of their recent loan transaction.
What you’ll learn
- Improve customer loyalty and satisfaction
- Increase the speed of loan transactions
- Reduce document error rates
- Improve staff morale while increasing capacity and productivity
Speakers
Kimberly Hartsough | SVP of National Production Operations at PrimeLending
Teri Pansing | VP of Corporate Closing at Fairway Independent Mortgage
Vishal Rana | VP of Customer Success at Snapdocs
Janet King | VP of Research at Arizent
