Overview
Consumers’ expectations around mortgage transactions are rapidly changing. Although the industry is moving toward a fully digital model, research indicates that it’s not keeping pace with demand. In fact, more than 60% of lenders we surveyed said that their tech meets or exceeds borrower expectations; but a recent Arizent survey found that only around 50% of consumers report satisfaction with the speed of their recent loan transaction.
What You’ll Learn
- Improve customer loyalty and satisfaction
- Increase the speed of loan transactions
- Reduce document error rates
- Improve staff morale while increasing capacity and productivity
Speakers
Kimberly Hartsough, SVP of National Production Operations at PrimeLending
Teri Pansing, VP of Corporate Closing at Fairway Independent Mortgage
Vishal Rana, VP of Customer Success at Snapdocs
Janet King, VP of Research at Arizent
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