How can Mortgage Lenders and Servicers Shift Towards a Customer-Centric Strategy?

Learn how top lenders are leveraging technology to create a better borrower experience.

HubSpot Video


Consumers’ expectations around mortgage transactions are rapidly changing. Although the industry is moving toward a fully digital model, research indicates that it’s not keeping pace with demand. In fact, more than 60% of lenders we surveyed said that their tech meets or exceeds borrower expectations; but a recent Arizent survey found that only around 50% of consumers report satisfaction with the speed of their recent loan transaction.


What you’ll learn

  • Improve customer loyalty and satisfaction
  • Increase the speed of loan transactions
  • Reduce document error rates
  • Improve staff morale while increasing capacity and productivity



Kimberly Hartsough

Kimberly Hartsough | SVP of National Production Operations at PrimeLending 

Teri Pansing

Teri Pansing | VP of Corporate Closing at Fairway Independent Mortgage

Vishal Rana BW

Vishal Rana | VP of Customer Success at Snapdocs

Janet King

Janet King | VP of Research at Arizent


White Paper: Lender with eClosing Report Better Business Outcomes

Become an eClosing Expert

Lead your organization’s digital closing transformation.

Ready to get started with digital closings?

Start eClosing in five weeks. Go all-digital in five months.

Snapdocs digital mortgage closing experts are here to help you get started fast.