webinars

How can Mortgage Lenders and Servicers Shift Towards a Customer-Centric Strategy?

Learn how top lenders are leveraging technology to create a better borrower experience.

HubSpot Video

Overview

Consumers’ expectations around mortgage transactions are rapidly changing. Although the industry is moving toward a fully digital model, research indicates that it’s not keeping pace with demand. In fact, more than 60% of lenders we surveyed said that their tech meets or exceeds borrower expectations; but a recent Arizent survey found that only around 50% of consumers report satisfaction with the speed of their recent loan transaction.

 

What you’ll learn

  • Improve customer loyalty and satisfaction
  • Increase the speed of loan transactions
  • Reduce document error rates
  • Improve staff morale while increasing capacity and productivity

Speakers

 

Kimberly Hartsough

Kimberly Hartsough | SVP of National Production Operations at PrimeLending 

Teri Pansing

Teri Pansing | VP of Corporate Closing at Fairway Independent Mortgage

Vishal Rana BW

Vishal Rana | VP of Customer Success at Snapdocs

Janet King

Janet King | VP of Research at Arizent

 

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