CASE STUDY
Precision Signing Agency Cuts Notary Assignment Time in Half with Snapdocs

Key results
70%+ auto-assignment rate
PSA trusts Snapdocs’ nationwide notary network to handle assignments reliably, at scale.
2X faster scheduling
Notary assignment time dropped from 15 minutes to just 8 minutes per order using Notary Connect Flex.
99% positive client rating
Backed by a 4.8 out of 5 average notary rating on orders completed with Snapdocs.
“Snapdocs isn’t just software,” explained Founder and CEO Autumn Fleck. “They’re a growth partner. The platform pays for itself in time saved, improved client trust, and the ability to say yes to bigger opportunities.”
About Precision Signing Agency (PSA)
Precision Signing Agency (PSA) is a nationwide mobile notary signing service specializing in real estate closings. Known for its white-glove approach and commitment to accuracy, PSA aims to deliver a flawless signing experience for title companies, attorneys, lenders, and builders across all 50 states.
Outgrowing a manual, low-quality system
As PSA grew rapidly, their previous notary and signing management platform couldn't keep pace. Their team manually assigned notaries because they didn’t trust their current provider’s technology, struggled with delays and compliance risks due to poor notary quality, and experienced slow response times and a lack of support.
"Our previous platform couldn’t keep up with our rapid growth or provide the quality of service required,” shared Autumn. “We needed more automation, faster notary assignment times, and a larger, higher-quality notary pool to meet nationwide demand, all without sacrificing our high-touch client experience or significantly increasing headcount."
Why Snapdocs
Snapdocs Notary Connect Flex provides the automation, visibility, and high-quality notary network PSA needed. Within three days of implementation, PSA was processing hundreds of signings.
Reasons Snapdocs stood out:
- Trusted technology: Automatic notary scheduling and coordination
- Largest vetted notary network: 140K+ notaries with 45K+ Snapdocs Verified
- Deep title integrations: RamQuest, Resware, SoftPro, and more
- Enterprise-grade security: SOC 2-compliant technology
- Proven partnership: Hands-on onboarding, reporting, and reliable support
Snapdocs enhances PSA’s high-touch approach by automating repetitive tasks while empowering the team to focus on client relationships. Real-time reporting, notifications, and analytics have replaced cumbersome manual processes—giving PSA full visibility into every signing.
“The Snapdocs team truly understands the title and signing space,” Autumn shared. “They deliver a top-tier client experience that aligns with the way we do business—something our previous provider couldn’t match.”
Impact: operational efficiency that enables growth
Since adopting Notary Connect, PSA has transformed its operations. Notary assignment times have been cut in half, dropping from 15 minutes to just 8 minutes on average. This saves hours of manual scheduling daily. With Snapdocs’ vetted notary network, more than 70% of orders are now auto-assigned—something PSA had never trusted their previous provider to do.
The platform has also streamlined PSA’s quality control process. Now, notaries consistently scanback documents within their two-hour requirement, reducing errors, improving compliance, and preventing delays—leading to a 99% positive NPS rating and a 4.8 average notary rating.
“Snapdocs automation reduces hidden labor costs and improves client satisfaction, which directly translates to stronger growth and retention for us,” said Autumn.
Although PSA’s previous provider offered a lower cost, Snapdocs delivered a level of efficiency and value that far outweighed the price difference.
“Snapdocs isn’t just software,” Autumn added. “They’re a growth partner. The platform pays for itself in time saved, improved client trust, and the ability to say yes to bigger opportunities.”
Well-positioned for future growth
With Snapdocs, PSA has been able to increase singing volume by 83% (an all-time high) and confidently take on 42 new clients in just 6 months—including larger, nationwide underwriters. The ability to absorb spikes in volume and deliver consistent results has been key to winning bigger accounts.
“Now, we can confidently say yes to high-volume opportunities and unique geographic needs that previously would have required additional staffing,” Autumn explained.
By leveraging Snapdocs to track internal team member and notary performance, PSA is building a scalable, data-driven operation. As Autumn summed up: “If your goal is to scale without compromising service quality, Snapdocs should be at the top of your list.”
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