LeaderOne Financial Eliminates 20+ Minutes of Funding Review Time Per Loan

Key results 

The foundation: scale adoption first

LeaderOne began evaluating eClosings before the 2020 pandemic hit. When the market shifted, digital closings became a critical operational priority. The team needed a platform that could scale with the business and drive adoption across internal teams and settlement partners. Snapdocs stood out.

“We spent time evaluating hybrid eClosing vendors to ensure we chose the right solution for our organization,” said Kimberly Palmer, Chief Operations Officer at LeaderOne Financial. “Snapdocs quickly rose to the top because the platform was intuitive for our team, easy for our title partners to adopt, and simple for borrowers to navigate. Once we made the decision, implementation was incredibly smooth. We were fully live within 30 to 45 days. Snapdocs truly led the rollout from start to finish.”

That rollout created momentum. Today, LeaderOne runs every file through Snapdocs with 95% hybrid eClosing adoption and a 90% settlement agent scanback rate. “What began as encouraging loan officers to have borrowers opt in has evolved into an opt-out approach. That shift has completely transformed our strategy,” added Kimberly.

With adoption standardized, LeaderOne turned to the next operational lever: automating quality control.

The challenge: quality control bottlenecks

When volume grows, quality control can slow down funding. Even with digital closings, many lenders still rely on manual package review. Small execution issues can trigger redraws, delays, and unnecessary costs.

Teams were spending time hunting for missing pages, spot-checking signatures and dates, reviewing entire packages to confirm completeness, and coordinating fixes with settlement.

LeaderOne’s goal was simple: “We want to do more with technology so we can elevate how we operate, freeing our team from manual tasks and empowering them to focus on higher-value work,” shared Kimberly.

After achieving strong adoption with Snapdocs eClosing, LeaderOne expanded its investment in Snapdocs Funding QC to reduce manual review, prevent signing errors, and accelerate time-to-close. 

What is Snapdocs Funding QC?

Snapdocs Funding QC instantly verifies that every critical-to-fund document is present and accurate. When closing packages are returned, the system leverages AI to:

1. Automatically check for missing pages, signatures, dates, initials, and notary stamps

2. Deliver a detailed QC report in under 2 minutes, so teams only need to focus on exceptions

3. Catch errors before selling the loan, and avoid re-execution costs

When paired with Snapdocs eClosing, document return is faster and more standardized, enabling earlier visibility and quicker resolution.

The results: Less review. Faster funding. Real savings.

With Snapdocs eClosing and Funding QC, LeaderOne saw measurable operational gains:

1. 20+ minutes saved per loan: Funding QC automation reduces review time on every file, freeing closing teams to focus on exceptions and throughput.

2. 66% of files require no execution error review: Most packages come back clean, so teams can move forward without additional review.

3. Fewer than 4 documents reviewed on flagged loans: When issues are flagged, teams typically only need to review a small subset of documents instead of the full package.

Before Snapdocs Funding QC, manual package review was required even when files were clean. After Snapdocs Funding QC, teams get immediate clarity on what’s complete and what needs attention, reducing time spent on routine verification and increasing confidence in the funding process. This shift helped LeaderOne turn digital closings into operational leverage and a borrower experience upgrade.

From digital adoption to operational leverage

What began as a hybrid eClosing initiative evolved into a broader operational transformation. By combining high eClosing adoption with automated Funding QC, LeaderOne:

1. Reduced manual workload

2. Improved lender-title collaboration

3. Increased funding speed without adding headcount

4. Created a scalable, repeatable funding model

“We’re excited to begin automating our pre-closing process next with CD Balancing and plan to expand into Post-Close QC shortly as well. It’s a natural next step in our digital journey,” Kimberly said.

Additional eClosing resources