Gold Star Mortgage Financial Group wanted to maintain a five-star, tech-first reputation with customers. To achieve this goal, Gold Star turned to eNotes as a key strategy to deliver an exemplary customer experience, all while modernizing their mortgage process and decreasing per-transaction costs.
“We always say we’re a tech company that does mortgages,” said Dave Williams, CIO and CISO at Gold Star. “We want to be first to market, reduce manual paperwork, eliminate shipping costs, and really just focus on the value we deliver.”
Gold Star recognized that selecting the right eVault partner was crucial to successfully transition to hybrid transactions with eNotes and achieve scaled adoption. Williams and his team at Gold Star turned to Snapdocs–an eClose solution that can digitize all loan types, integrate across LOS and POS technologies, and offers an eVault within the same platform family. From kickoff to testing to continued rollout, Gold Star has leveraged the Snapdocs eVault to quickly scale their digital closing offerings—and set Gold Star apart from other lenders in the market.
“We hit 70% hybrid adoption within a few months by leveraging our top closers to and delivering this differentiated digital process for our borrowers,” said Williams. “We’re anticipating getting to almost 90% adoption by the end of this year, a really quick transformation.”
Watch the webinar to learn more about Gold Star’s digital transformation journey and receive expert recommendations on how to implement and scale eNotes.