How can Mortgage Lenders and Servicers Shift Towards a Customer-Centric Strategy?

Learn how top lenders are leveraging technology to create a better borrower experience.



Consumers’ expectations around mortgage transactions are rapidly changing. Although the industry is moving toward a fully digital model, research indicates that it’s not keeping pace with demand. In fact, more than 60% of lenders we surveyed said that their tech meets or exceeds borrower expectations; but a recent Arizent survey found that only around 50% of consumers report satisfaction with the speed of their recent loan transaction.


What you’ll learn

  • Improve customer loyalty and satisfaction

  • Increase the speed of loan transactions

  • Reduce document error rates

  • Improve staff morale while increasing capacity and productivity



Kimberly Hartsough

Kimberly Hartsough 

SVP of National Production Operations at PrimeLending 

Teri Pansing

Teri Pansing 

VP of Corporate Closing at Fairway Independent Mortgage

Vishal Rana BW

Vishal Rana 

VP of Customer Success at Snapdocs

Janet King

Janet King 

VP of Research at Arizent

Learn more about Snapdocs


Founded in 2013, Snapdocs is the mortgage industry’s leading digital closing platform. With its patented AI technology and connected platform, Snapdocs is on a mission to perfect mortgage closings for all. ​Powering millions of closings a year, Snapdocs is leading the charge to modernize, streamline, and improve the mortgage process for lenders, borrowers, and settlement. Snapdocs is the only solution with a proven track record of creating a single, scalable process for every closing. ​Every day, over 130,000 mortgage professionals rely on Snapdocs to automate manual work and digitize paper processes that plague the industry. Snapdocs is a rapidly growing San Francisco based real estate technology company backed by leading investors including Sequoia, Y Combinator, Tiger Global, F-Prime, Zigg Capital, Alkeon, Wellington Management, Greenpoint Partners, Maverick, Founders Fund, SV Angel, Gokul Rajaram, Lachy Groom, Jack and Sam Altman and Coyne Lloyd. To learn more, please visit​​​​ snapdocs.com​.

Ready to get started with digital closings?

Start eClosing in five weeks. Go all-digital in five months.

Snapdocs digital mortgage closing experts are here to help you get started fast.