2024 EDITION

The Borrower Experience Report

We surveyed over 2,000 borrowers about their recent mortgage experience. Here's what they said helped (or harmed) customer satisfaction. 

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Inside the eBook 

For many borrowers, the mortgage process is a source of stress and confusion. In our latest survey, borrowers reveal their pain points—and the forces that influence their homebuying experience. Download the report to: 

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Find out why 60% of borrowers experience pain during the mortgage process

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Learn about the unexpected costs that impact millennials and first-time homebuyers

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Learn how digital closings impact borrower perceptions