FAQ

How do I eSign my closing documents? 

You will be prompted to eSign using the name on your closing documents. Sign each line with the click of a button as Snapdocs guides you through the experience making sure you don’t miss any areas for signature. See this short video tutorial for more information.  

Why can’t I eSign yet?

If you received a notification to preview your documents but you are unable to eSign, it is because the eSign window has not yet opened. When the eSigning is available, you will get another notification prompting you to eSign eligible documents. The timing of eSigning varies lender to lender.

Can I use my smartphone to eSign my closing documents?

You can use your smartphone, computer or tablet to eSign your closing documents remotely before your signing appointment or at the closing table.

Why do I have to sign some of the documents in-person?

Some critical documents require a notary stamp and must be physically signed with a notary present. You will still be able to review all documents before your closing appointment so you feel prepared. Your settlement agent will provide the documents requiring a physical signature during your abbreviated closing appointment. 

How do I prepare for a Remote Online Notarization (RON) closing appointment? 

Read this help article to help you prepare. 

Is my information safe when digitally closing through Snapdocs? 

Yes - absolutely! Security is part of our culture and embedded into all of our products using the most stringent security and privacy requirements in the industry. For us, security is not about how many controls are implemented or the number of certifications we have. It’s a mindset and it’s built into our products and how we conduct business.

What if I don't want to eSign?  

In the event you are unable to, or uncomfortable eSigning some of your documents, you always have the ability to opt-out. This will then allow you to sign all of your documents in person at the signing table, rather than a portion being done electronically. See this help article to learn how to opt out of eSigning. 

What if I see an error on my closing documents? 

When you're reviewing your closing documents, you may notice an error or have questions regarding your closing documents. You can send any errors or questions directly to your closing team during the review process by using the Messaging feature. Watch the Snapdocs for Borrowers video tutorial to learn how. 

My closing will be completely virtual. What do I need to prepare for my closing? 

Your virtual closing will be quick and easy! Make sure to have the following: 

• A strong internet connection
• Either a computer (laptop/desktop), iPad, or mobile device with audio/video capabilities
• Your government-issued ID
• Up-to-date web browser (Google Chrome is recommended)
• Access to a mobile device with a US phone number for two-factor authentication