BORROWER EXPERIENCE INSIGHTS

See how your borrower experience ranks next to industry peers

stratmorGroupLogoHorizontalWhite 1
Strat-Chart-Comp

In a recent mortgage industry report*, borrowers ranked top lenders overall customer satisfaction. STRATMOR Group and Snapdocs have collaborated to offer lenders a complimentary report with personalized insights that:

Reveal how borrowers rank your mortgage process compared to other top lenders

Uncover how employees perceive your level of customer satisfaction 

Drastically improve borrower experience throughout each stage of the mortgage process

*Data derived from 2022 STRATMOR Group customer experience survey of 7,000+ U.S. borrowers. Top twenty lender rankings are based on survey respondent sample size.

DaveWilliams

Why prioritize borrower experience?

"We did an evaluation with STRATMOR and Snapdocs, and found that the closing has the greatest impact on customer experience. Borrowers don’t remember a lot about the process, but they remember the closing. A bad closing experience will always impact referrals."

–Dave Williams | CIO / CISO, Gold Star Financial

DOWNLOAD THE INDUSTRY REPORT

State of Borrower Experience

Most lenders know that a superior borrower experience is essential to acquire repeat business and earn referrals from customers. Yet for borrowers, the mortgage process remains one of the most painful and anxiety-ridden parts of the home-buying process. New research from Snapdocs and STRATMOR Group uncovers the most common pain points borrowers go through the mortgage process.

Download the “State of Borrower Experience” industry report to see the full results and takeaways of this study and get new insights on how lenders can improve their own borrower experience.

STRATMOR-Info-Hero-min
MBA Webinar

How Mortgage Lenders are Taking Customer Experience to the Next Level

Join Snapdocs and STRATMOR Group as we unpack the findings of valuable industry research and takeaways you can use to improve your borrowers’ experience and overall satisfaction.

MBA-Webinar-Tile

During this session you’ll hear: 

  • New research-based insights to assess and benchmark borrower experience throughout the mortgage transaction
  • The most-impactful levers that improve end-to-end borrower experience
  • How lenders can apply these findings to improve the end-to-end borrower experience, positively impact NPS scores, and compete with best-in-class peers
State of Borrower Experience

Infographic

A birds-eye view of the common issues experienced in the mortgage transaction and how these issues impact overall borrower experience and Net Promoter Score.

Download the Infographic

Strat-Hero-ad
MC

How does your borrower experience compare to best-in-class peers?

Become an eClosing Expert

Lead your organization’s digital closing transformation.

CASE STUDY

Evergreen Home Loans: A beautiful borrower experience

Continue reading

WEBINARS

Preparing for 2023: What an Unprecedented Year in Mortgage has Taught Us

Watch the replay

CASE STUDY

Making the Member Experience as Smooth as Possible

Continue reading