Download the Industry Report

State of Borrower Experience

Most lenders know that a superior borrower experience is essential to acquire repeat business and earn referrals from customers. Yet for borrowers, the mortgage process remains one of the most painful and anxiety-ridden parts of the home-buying process. New research from Snapdocs and STRATMOR Group uncovers the most common pain points borrowers go through the mortgage process.

Download the “State of Borrower Experience” industry report to see the full results and takeaways of this study and get new insights on how lenders can improve their own borrower experience.


Customized Borrower Experience Assessment

In today’s tumultuous market, lenders that are intentional about borrower experience guard margins, grow faster, and gain market share. Sign up here to learn how to take part in a customized, complimentary lender assessment* to learn how your organization can create a best-in-class borrower experience.


*Some restrictions apply, please reach out to Snapdocs to learn more. 

MBA Webinar

How Mortgage Lenders are Taking Customer Experience to the Next Level

Join Snapdocs and STRATMOR Group as we unpack the findings of valuable industry research and takeaways you can use to improve your borrowers’ experience and overall satisfaction.

Wednesday, August 31 (2:00 PM - 3:00 PM ET)

During this session you’ll hear: 

  • New research-based insights to assess and benchmark borrower experience throughout the mortgage transaction
  • The most-impactful levers that improve end-to-end borrower experience
  • How lenders can apply these findings to improve the end-to-end borrower experience, positively impact NPS scores, and compete with best-in-class peers
State of Borrower Experience


A birds-eye view of the common issues experienced in the mortgage transaction and how these issues impact overall borrower experience and Net Promoter Score.

Download the Infographic


How does your borrower experience compare to best-in-class peers?

Take a complimentary borrower experience assessment to find out.

Become an eClosing Expert

Lead your organization’s digital closing transformation.


Evergreen Home Loans: A beautiful borrower experience

Continue reading


How to Overcome Margin Compression and Increase Profits Using Automation

Continue reading


Making the Member Experience as Smooth as Possible

Continue reading