BORROWER EXPERIENCE INSIGHTS
See how your borrower experience ranks next to industry peers
In a recent mortgage industry report*, borrowers ranked top lenders overall customer satisfaction. STRATMOR Group and Snapdocs have collaborated to offer lenders a complimentary report with personalized insights that:
*Data derived from 2022 STRATMOR Group customer experience survey of 7,000+ U.S. borrowers. Top twenty lender rankings are based on survey respondent sample size.
Why prioritize borrower experience?
"We did an evaluation with STRATMOR and Snapdocs, and found that the closing has the greatest impact on customer experience. Borrowers don’t remember a lot about the process, but they remember the closing. A bad closing experience will always impact referrals."
–Dave Williams | CIO / CISO, Gold Star Financial
DOWNLOAD THE INDUSTRY REPORT
State of Borrower Experience
Most lenders know that a superior borrower experience is essential to acquire repeat business and earn referrals from customers. Yet for borrowers, the mortgage process remains one of the most painful and anxiety-ridden parts of the home-buying process. New research from Snapdocs and STRATMOR Group uncovers the most common pain points borrowers go through the mortgage process.
Download the “State of Borrower Experience” industry report to see the full results and takeaways of this study and get new insights on how lenders can improve their own borrower experience.
During this session you’ll hear:
- New research-based insights to assess and benchmark borrower experience throughout the mortgage transaction
- The most-impactful levers that improve end-to-end borrower experience
- How lenders can apply these findings to improve the end-to-end borrower experience, positively impact NPS scores, and compete with best-in-class peers
How does your borrower experience compare to best-in-class peers?
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