Frequently Asked Questions
Q: Why do I need a notary?
A notary verifies your identity, witnesses your signature, and helps ensure your estate plan is legally valid in your state.
Q: Why should I use a mobile notary?
A mobile notary comes to you, making the process more convenient. They help ensure your documents are signed correctly and save you time compared to visiting a physical location.
Q: How long does notarization take?
Timing depends on your document package, but most appointments take about 1 to 2 hours.
Q: How soon can I schedule an appointment?
Snapdocs requires that you book an appointment time at least 24 hours after the time you submit your order. This ensures our team has sufficient time to locate a qualified notary.
If you or a loved one have urgent circumstances that require a notary sooner, please reach out to twsupport@snapdocs.com and we will do our best to accommodate.
Q: What ID do I need?
You will need a valid, government-issued photo ID, such as a driver’s license or passport.
Q: What if I need to reschedule, cancel or change location?
Please contact the Snapdocs team via order comment. You will find the link in your confirmation email. If you have issues accessing the order, please contact twsupport@snapdocs.com.
Q: What languages are supported?
Snapdocs supports over 70 languages. Please select your preferred language when submitting your request. Many notaries also speak multiple languages.
Q: Are my documents secure?
Yes. Snapdocs uses encrypted communication and secure portals to protect your information, maintaining high standards for security and compliance.
Q: How do I share special instructions for my location?
You can include access details or special instructions when submitting your request. If anything is missed, your notary will reach out before the appointment to confirm arrival details.
Q: Will I get a refund if I cancel my order?
If you cancel within 24 hours of your appointment, you will not be eligible for a refund. Cancellations made more than 24 hours in advance will receive a full refund.