January, 2022 Product Launch
Encompass Integration
Lenders can implement a secure and scalable process for creating and managing closings within Encompass using Snapdocs Encompass integration.
Feature benefits:
- Automatically create closings within Encompass
- Supports all types of closings
- Sends completed closing packages back into Encompass after signing
- Track closing status inside your LOS
- Automatically determine Remote Online Notarization (RON) Eligibility within Encompass
- Receive real time notifications when any documents are completed and the option to get them into Encompass
- Automatically sorts signed documents into the correct eFolder in Encompass
Settlement task-based closing experience
As a settlement agent, it can be challenging to remember how to facilitate closings on different digital closing providers and what tasks are outstanding on a given closing. It’s also a challenge to keep track of all the other technologies you have to interact with daily and the unique workflows required to be successful in your job. We want to help make this easier for you.
By simplifying the settlement experience in closings around tasks-to-complete, eliminating non-essential information, and emphasizing key actions, we will help you and your team quickly and efficiently onboard with the tasks.
For more training materials for the new settlement task- based closing experience, please reach out to your Snapdocs Customer Success Manager.
Automated eSign SMS reminders
Note: This feature requires a signed amendment from the lender prior to enabling.
Lenders can automate the process of manually sending eSign reminders to consumers who have not yet eSigned before their signing appointment using the “Automated eSign SMS reminders” feature.
When enabled, Snapdocs will send an automated SMS reminder at 5:00 PM (local time) the day before the closing and again at 8:00 AM the day of the closing. The SMS reminder will direct consumers to their email, where they will be able to navigate to Snapdocs to eSign their documents, as shown in the following screenshot:
When an automated eSign SMS reminder is triggered, the Activity log will also record this event:
The reminder will not be sent out if:
- No appointment date has been set; and
- eSign is not yet unlocked for consumers
For more information on the new Automated eSign SMS reminders, please reach out to your Snapdocs Customer Success Manager.
January 11, 2022 Product Updates
Enhancements
Updated the redrawn package’s label in the notary UI
When a redraw occurs in closing with an assigned notary, the redrawn package will have a “redrawn” label to help point the notary to the correct package.
Display a watermarked eNote package in the “Download unsigned documents” section
The lender will be able to download the unsigned watermarked eNote package separately.
Bug Fix
We fixed the issue in which the lender selected to send messages to the settlement office only, but the Audit trail indicated that the messages were also sent to the consumer.The fix ensures the Audit trail displays the correct recipients receiving the messages.
February 02, 2022 Product Updates
Enhancements
Closing API- Fixed “Docs_Ready_For_Preview/Signing” webhook duplications
We have made some improvements to eliminate the webhook duplications, as detailed below:
- When the “Documents are available to preview” email setting is turned on for consumers, trigger the
DOCS_SENT_TO_CONSUMER_FOR_PREVIEWwebhook. - When the “Documents are available to eSign” email setting is turned on for consumers, trigger the
DOCS_SENT_TO_CONSUMER_FOR_SIGNINGwebhook. - When the “Documents are available to preview” email setting is turned off for consumers, trigger the
DOCS_READY_FOR_PREVIEWwebhook. - When the “Documents are available to eSign” email setting is turned off for consumers, trigger the
DOCS_READY_FOR_SIGNINGwebhook.
Encompass Integration - Improved the “eSigning has been completed” email content for settlement
Suppose a lender has the setting enabled to have eSigned docs returned to Encompass as soon as eSigning is completed. When the consumer completes eSigning, the settlement agent will receive the following email:
Full eClosing - Added the “Complete signing” event to the Activity log
When the “ron_signed_combined_documents” event is marked as complete, the system will create the “Complete signing” event in the Activity log, as shown in the following screenshot:
Bug Fix
We fixed the issue with the “Export Closing” feature timed out if the export load took more than four minutes.The fix is to apply a different filtering method to ensure the export load will complete in less than four minutes.
February 15, 2022 Product Updates
Enhancements
Added watermark to signed eNote
We’ve added watermarks to the signed eNote, since this document is not the official signed eNote stored in the eVault.
Send RON reminders when closing created on the same day as the appointment
Both the consumer and notary will receive a reminder 30 minutes before the appointment.
Allow users with the “View & Comment” role to send eSign reminders from the closing UI
Besides viewing and commenting on closings that they are added to, this role can now send eSign reminders to the consumer.
Updated the “You have a new closing” to match the settlement task-based navigation
Below is the updated email:
Allow settlement agents to configure their preferred time zone
To configure their preferred time zone, click My account, then select the preferred time zone.
Updated instructional texts in the “Set Signing Appointment” section
When no notary has been assigned to the closing, the texts will be: “Please request a notary.”
When a notary has been assigned to the closing, no instructional texts will display:
Display logics of the “Finish adding” button
Settlement agents will not see this button on the UI until they have uploaded a scanback. The intention is to avoid confusion to the lender because an email notification was triggered stating the settlement agents had uploaded scanbacks although they hadn't uploaded any documents.
Bug Fixes
We fixed the following issues:
- A consumer was receiving 2FA codes via email instead of a text/call.
We’ve identified the issue and fixed it. - Some eSigned documents were not pushed back to Snapdocs.
We have added more logging parameters to help identify the root cause of this issue. - Many settlement agents appeared to upload several duplicates of the signed documents. These agents were both using IE 11 to access Snapdocs closings.
We fixed this issue!
April 2022, Product Launch
MISMO e-Eligibility Exchange
Snapdocs is launching the MISMO e-Eligibility Exchange, a searchable repository of e-Eligibility standards, requirements and capabilities for companies that participate in various aspects of a mortgage closing. Users will also be able to search any legal barriers to digital closings by State and County. The results from the exchange will be a snapshot of the digital standards for all selected companies and locations.
Below is a sample search of e-Eligibility allowed by the State of Wisconsin:
Please reach out to your Snapdocs Customer Success Manager for more details.
Snapdocs Connect - New endpoint for closing status
To get the status of a closing, call the /closings/{closing uuid}/status endpoint.
To specify which closing, use the closing UUID. Reference Get closing status for details.
Non-eSigning Consumers
This feature allows consumers to exist on a closing (without error) even if they have nothing to eSign. The consumers will have the ability to preview all documents and place comments on the closing, but will not have an eSign step.
Lender’s view
The closing UI when there is a non-eSigning consumer will look like the following:
Settlement’s view
Below is how it looks like on the settlement’s task-based view:
Non-eSigning consumer’s view
After Doc Process has been completed, the system will notify the non-eSigning consumer to review the documents. Below is the email sent to them:
Below is the non-eSigning consumer’s view:
eSigning consumer’s view
Below is the eSign consumer’s view:
Please reach out to your Snapdocs Customer Success Manager for more details about this feature.
April 05, 2022 Product Updates
Enhancements
Loan Purpose and Loan Type
When creating a closing using the EMI or the Parser, lenders can include both loan_purpose and loan_type fields.
Snapdocs will use these fields to build the ability for lender users to filter their dashboards by loan purpose or loan type, and introduce it soon.
Full eClosing - Display new signing statuses in the UI
Below are the new signing statuses:
- In Progress - When the signing is in progress.
- Complete - When the singing is either complete or pending.
- Not Scheduled - When the appointment date and time is not yet set, and the signing status is not either “In Progress” or “Complete”.
- Scheduled - When the appointment date and time is set, and the signing status is not either “In Progress” or “Complete”.
Full eClosing - Updated the Consumer Journey
We've updated the Consumer Journey to include the RON provider name in the "Completed Signing appointment" step.
POS - Changed the endpoint for requesting eSigning opt-out/opt-in
When consumers want to opt out of eSigning from the POS, use the /closings/{uuid}/esigning/opt_out endpoint.
When consumers want to opt back into eSigning from the POS, use the /closings/{uuid}/esigning/opt_in endpoint.
POS- Notify the POS about notary order’s statuses
Snapdocs will notify the POS when any of the following events occur:
- Mobile notary order created
- Mobile notary order canceled
- Mobile notary assigned
- Mobile notary appointment confirmed
- Mobile notary order completed
- Mobile notary order did not sign
- Mobile notary assigned
Updated the “Review and eSign” email when the closing has non-eSigning consumers
The updated email will contain the following information: “Please review your closing documents on your preferred device. After you finish reviewing, please eSign your documents if available. All signers will need to eSign these documents separately. Each co-signer, and any other document viewers, will receive this email.”
Updated the logic triggering the “Documents updated” email
The system will only send the “Documents updated” email to the consumer when the redraw is either eSign, preview, or eNote.
Bug Fix
We fixed the issue where the system did not display the alert banner on several closings where consumers did not have a phone number.
April 19, 2022 Product Updates
Enhancements
Added the logic for removing non-eSigning consumer
The system will remove all non-eSigning consumers from a closing when:
- The feature is set to “Remove non-eSigning consumers from closing”; or
- When the closing is a dual borrower closing.
The system will record the action of removing a non-eSigning consumer from the closing in the Activity log:
Updated the non-eSigning consumer’s UI
We’ve updated the non-eSiging consumer’s UI as shown below:
Before the consumer review documents:
Allow consumers to eSign when a canceled closing is reopen
After the lender has reopened a canceled closing, all consumers will be able to eSign the documents.
Added POS’s URL to the “Return to Dashboard” button
For POS integration, after completing the eSigning, if the consumer clicks Return to Dashboard, the system will redirect them to the POS’s URL.
Updated the “Closing package has been updated” email sent to the settlement agent
We’ve updated the email’s verbiage to let the settlement agent know what action is expected from them. Below is the updated email:
Updated the lender’s and settlement’s UI when a document redraw occurs
| Trigger | Lender’s UI | Settlement’s UI |
| When the settlement agent has not yet downloaded the updated documents | 
|
 |
| When the settlement agent has downloaded the updated documents | 
|
 |
Full eClosing - Display the start and end of the RON signing in the Consumer Journey
| When the signing appointment status is complete, the system will show the status along with the timestamp |  |
| When the signing appointment status is in progress, the system will show the started time |  |
Full eClosing - Allow settlement agents to download the lender scanbacks
Settlement agents will be able to download lender scanbacks from Snapdocs, but will not be able to delete them.
Added the ability to view collated unclassified pages in the document viewer
Escrow officers can quickly identify which pages are unclassified so that they can fix the package and get it sent to the lender as soon as possible.
To do so, from the Closing Quality Control Report, click Unclassified pages, then choose View.
Bug Fixes
We fixed the following issues:
- Consumers who have an active notary account with Snapdocs were not able to access their closing.
- A consumer on a full eClosing with eNote was not able to eSign after the lender updated the appointment date.
- When exporting a filtered closing dashboard, the closings included in the export file were different from the filtered closings shown on the screen.
- Lender users were not able to send messages from the closing.
May 03, 2022 Product Updates
New
Replaced Zendesk widget with Ada chatbot
Snapdocs is rolling out an upgraded AI-Assisted Chatbot, Ada, which serves as a ticket-generating tool when the bot can’t assist the customer. Ada will help enabling our interaction with Snapdocs' users to be continuously available, completely consistent, and always helpful.
Enhancements
Display an indicator for POS-generated closings
We’re adding the POS <partnername> indicator to the closing UI to indicate it’s generated from a POS. Note that the system will include the POS number as part of the in the “closing created” event in the Activity Log.
Refer to the below screenshot for the indicator’s location:
SSO solution for one POS and direct closings
Until we officially launch the support for lenders with multiple POS, Snapdocs is introducing an interim solution, in which:
- POS consumers will get notified from the POS system and log into Snapdocs to review and eSign documents using their POS credentials (if the lender has SSO enabled.)
- Direct closing consumers will get notified from Snapdocs and log into Snapdocs to review and eSign documents via a secure access link, even if the lender has SSO enabled.
Created logic to switch between consumer login preferences
A lender can now have multiple consumer login preferences (a default one and one/every POS that the lender uses).Use the following logic to determine which login preference is applied to the consumer in a closing:
- For non-POS closings, use the default consumer login preference.
- For POS-generated closings, use the lender login preference.
Allow settlement agents to download the lender’s scanbacks
Settlement agents will be able to download lender’s scanbacks from Snapdocs, but will not be able to delete them.
Added POS’s URL to both the “Finish review” & Back button
For POS integration, after completing reviewing documents (while eSigning is still blocked), when the consumer clicks Finish review, the system will redirect them to the POS’s URL.
At any point in the Consumer Experience, if the consumer clicks the Back button (located in the upper left corner of the preview screen), the system will redirect them to the POS’s URL.
Added Loan Purpose and Loan Type columns to the dashboard
Using these new columns, lender users and settlement agents can display and sort closings.
Added Loan Purpose and Loan Type fields to the closing create form
Lenders can provide loan purpose and loan type information when creating closings in Snapdocs UI:
Possible values for loan purpose are:
Possible values for loan type are:
Added Loan Purpose and Loan Type data to the closing UI
The system will populate loan purpose and loan type’s data on the same row with closing type and closing status. Note that the lender will not be able to edit loan purpose and loan type's data when in Edit mode.
Full eClosing - Updated the activity log
We’ve updated the activity log for full eClosings as detailed below:
- Changed "Wet signing marked as complete" to "Full eClosing marked as complete."
- Changed "[Name] created a mobile notary order" to "[Name] created a RON notary order."
- Only log one "signed_ron_documents" event when the combined RON package is uploaded.
- Use the "RON notary order" verbiage when mentioning the notary order.
Full eClosing - Updated the “Appointment reminder” email sent to the consumer
In the updated email, we include instructions for the borrower to begin the login process 15 min before the signing appointment to account and swap the location of the Notarize Support and Title Agent contact info.
Below is the updated email:
Full eClosing - Notify the lender and lender contacts when the appointment date/time is updated in Notarize for Collab workflow
Below is the sample email:
Bug Fix
We fixed the issue in which a consumer was able to eSign the eNote a few days before the signing appointment. This issue happened to closings in which the consumers share the same email address, and the lender had the Multiple eSign functionality enabled.
May 17, 2022 Product Updates
Enhancements
Allow Closing Quality Control to return multiple errors
When multiple errors are found, the system will display a user-friendly error message for each error on the Closing Quality Control report:
Removed the "QC Passed" indicator from the closing UI
Display specific event log for POS-generated closing
The system will record the closing created event for POS-generated closings as: Closing created via [insert POS name] (by Snapdocs Assistant)
Added email setting support for lenders with multiple POS integrations
In the lender’s email setting, we added a consumer checkbox to allow lenders to select which POS to use in communication with the consumers.
When the POS is unchecked:
- Snapdocs will send email communications to the consumers for non-POS closings.
- The POS will send email communications to the consumers for POS-generated closings.
- When the POS is checked:
- Snapdocs will send email communications to the consumers for both non-POS and POS-generated closings.
Below is an example:
Added a new endpoint for getting appointment details
To get a closing’s appointment details, send a GET request to the following endpoint: /closings/{closing_uuid/appointment
Bug Fix
We fixed the issue in which Admin & Manager lender users could not open reference documents unless they were added to the closing.
June 2022, Product Launch
Automatically validate that any package submitted to Snapdocs is attached to the correct closing
With this update, Snapdocs will scan all closing packages for file numbers and signer names to ensure that the information from the closing package matches the information on the closing. If the package appears to be attached to the wrong closing, we’ll notify you.
How to get started
This will be the default behavior for Snapdocs going forward; there’s no action required on your part.
Customer Advocacy Program
Joining our Customer Advocacy Program offers lenders like you the opportunity to get more involved in the decisions we make here at Snapdocs. Advocacy at Snapdocs can be as simple as leaving us a 5-star review on the ICE Marketplace or G2! If you are interested in this program, please contact emma.miller-crimm@snapdocs.com
June 14, 2022 Product Updates
Enhancements
Updated the “Language requirement” field to include all Chinese variants
When creating a notary request, one can specify if the required language is either Chinese - Cantonese or Chinese - Mandarin.
Full eClosing - Redirect settlement agents to Notarize to complete tasks
If the full eClosing uses Notarize collab workflow, we will redirect settlement agents to Notarize to complete the following tasks:
- Update appointment’s date and time.
- Upload title or rush documents.
- Assign a RON notary.
Hide Ada chatbot from the Document Preview UI
We removed the Ada chatbot from the Document Preview UI to avoid overlaying the "Finish review" button.
Bug Fixes
We fixed the following issues:
- Users received duplicate “eSigning complete, signed documents available” emails.
We refined the trigger logic for this email to ensure the issue is fully resolved. - When document redraws occurred, multiple closers received the “original closing package is updated” emails. To fix the issue, we mapped all the redraw emails to email settings for consumer, lender, and settlement offices to the “Redraw documents are added” email setting.
