Motivated, detail-oriented banking professional and certified notary signing agent with loan processing, business analysis, process improvement, and project management experience utilized to achieve strategic goals for delivering efficiency gains, regulatory compliance, revenue enhancements and elevated customer satisfaction. Expertise includes:•regulatory compliance            •legal documentation        •originations/servicing systems    •loan escrow/processing        •procedures & training            •process improvement
Professional accomplishments
Regulatory compliance & loan quality•developed and managed a new loan quality control department responsible for performing regulatory compliance and policy audits for california generated real estate loan applications. \ •controlled regulatory and work flow deficiencies by providing specific user training and recommended procedural changes.•launched on-going solicitation letter program to insure compliance to federal home loan mortgage corporation (fhlmc) guidelines in connection with the obama homeowner affordability and stability plan (hasp).
Procedures•established streamlined data security access process for multiple user groups and simplified access request forms.
Legal documentation •executed project to update loan documentation associated with federal national mortgage association (fnma) loan modification program. Notification of adjustments were mailed to impacted customers prior to completion of loan modification trial periods.
Process improvement•actively participated in defining, evaluating, measuring, analyzing & deploying a nationwide consumer loan process improvement program that resulted in reducing the average days to “ready to close” by 40% and “days to fund” by 36%.
Systems/business analysis•provided day-to-day management of electronic loan file user acceptance testing, including reviewing test results, documenting issues/resolutions/workarounds, tracking progress, establishing strategies to insure all necessary testing performed within timeframe.
Loan escrow/processing•performed loan escrow functions of opening title orders, generating documentation, satisfying loan conditions, resolving title issues, generating documents, conducting signing appointments and completing settlements at funding/closing for purchase, refinance, construction and commercial/industrial loans.
Professional experience
Recruit networks, llc                            2009 - 2010wells fargo dealer services   contract project manager
Chase, irvine, ca                                        2009 - 2009 project manager                
Washington mutual bank, irvine, ca         1997 - 2009business management analyst                2008 – 2009project manager                                 2006 – 2008project/process consultant               2001 – 2006project manager/project analyst       1997 – 2001
Education
College of the canyons, valencia, california                a.A.- business         saddleback college, mission viejo, california                real estate                                                                                                            financial institution courses•aba national compliance school, norman, oklahoma•aib negotiable instruments•marketing for financial institutionsrelated college courses and seminars•business law•real estate principles •real estate practices•real estate law•property management•real estate finance•california notary public•loan document signing agentsix sigma related methodology•operational excellence practitioners workshop•operational excellence tool intensive project management•rapid project planning•making projects work
Commissions, associations & certifications•california notary public   #1941498•national notary association #158031090•nna certified notary signing agent
Awards•operational excellence – bronze certified 2005•wm celebrity club award recipient - 2000